TERMS AND CONDITIONS
These terms of sale governs all sales made directly through our website.
Ordering through our website is secure and compliant with the latest PCI standards. For maximum security, ordering takes place through a SSL (Secure Socket Layer with 128-bit encryption).
We don’t store your sensitive information such as credit card information. If you would like to reorder from us –even if you have a registered account with us- you will have to re-enter your credit card information.
We accept the following credit card providers: Visa, MasterCard, Discover and Amex.
If for some reason you have entered wrong information for an order, once and order have been placed you won’t be able to cancel it through the website. You must call us at 305-396-3396 and please have the Order # for reference.
If the shipping address is different from the Billing Address we may call you to monitor that the order have been placed correctly and is not fraud.
If we don’t have the item you have ordered, we will contact you regarding this situation; we can either place this order on backorder, or you may cancel the order if you’d like.
All of our products are heavy, we ship LTL (Less-than Truckload), this means our products won’t arrive through a carrier such as UPS, Fedex or the like; instead, it will arrive through popular freight carriers such as ABF, Southeastern Freight Lines, R&L Carriers, etc.
Shipping through is free (for U.S customers) except otherwise expressed on the item description on the product page. Free shipping includes Residential Delivery and Liftgate service. This is a value retailers rarely give to their customers for free.
Residential Delivery means a truck will come into your residential area (instead of an 18-wheeler that is not allowed to) and Liftgate service means that the truck driver will manage to get the unit out of the truck and place it on your driveway.
We do not offer tools in the package to assemble the unit or unpack. We assume that every owner who is engaged in grain processing should have popular tools like hex wrenches, screwdrivers etc.
Our packing is done for maximum safety of the product so that it will arrive in pristine condition to you. Please bear in mind our units come packed into a lightweight metal cage attached to the crate with self locking screws. You will need a ½” hex wrench to get these screws out.
By Federal Law, our units can’t be shipped with oil, or gasoline. Once the unit arrives to your place, you will need to have available engine oil for power tools and fresh gasoline.
We assume that by ordering from our website you are aware of the fundamental operations of the unit, and that once arrived to your place, you will read and understand the Operator’s Manual to satisfaction. Moreover, you will employ the safety equipment provided in the Assembly pack or use your own but will take protection in the following critical areas: Eyes (by using goggles), Hands (by using gloves), Ears (By using ear protection).
RHYS-THOMAS
www.rhysthomas.co
Mailing Address:
1925 NW 21st Terrace. Miami, FL 33142
305-396-3396